Truety NFC Guide
NFC Technology
Truety app utilizes NFC (Near Field Communication) technology to communicate with the system components.
To take advantage of the effortless process of commissioning the meters on site, referred to as “Tap and Go” mobile phones must be NFC capable.
As there is a great variety of devices on the market, the location of the NFC antenna can vary between devices.
See tips below for a successful connection and resources below to locate NFC location on a device.
Tips
- Make sure that the phone's NFC antenna is positioned as close as possible to the NFC antenna. On Truety devices, NFC antenna is located under the NFC logo on the face of the meter, or on the label of the communication module:
NFC antenna location on a H200 split module
NFC antenna location on a UnicoE
- Ensure that the NFC feature is active on your device. On most devices this setting can be found under device settings.
- In some instances, cases can interfere with the NFC communications, especially cases that are equipped with a battery, or have an RFID wallet compartment.
- Some phone models are region specific, so make sure that the device that is used does indeed support NFC functionality
- Make sure that the device has up to date operating system
- Make sure that the phone is not in Airplane mode
- Make sure that the Extreme Battery Saver is not on
- Restart the device
- Contact the device manufacturer for support.
* See attached documentation for complete guide and reference.