Truety Outdoor Gateway - Installation Guide
Quick Reference
1. Install the Gateway:
- Use the mounting hardware to mount and ground the Gateway
- Use the Ethernet port to power up the Gateway (120V PoE injector is included with the Gateway. Use PoE port)
- Connect the LoRaWAN antenna to the Gateway
2. Check if the gateway is online:
- It can take up to 5 minutes for the gateway to power up and connect to the server
- Navigate to portal.truety.com and login. If you do not have an account, you will need to register at portal.truety.com/register – you will need to be granted access to your project by an existing user to proceed beyond this step
- Select the “Gateways” option on the left menu
- The status of all gateways accessible to your account is displayed here and updated in real-time. The “Last Uplink” field will indicate when the Truety system last received data from your gateway(s).
Connections at the Bottom of the Gateway
Grounding
The Enterprise
Gateway is considered Permanently Connected Equipment and requires a permanently
connected Protective Earth Ground (PEG) conductor.
The Protective
Earth Ground connection is made through a M4/#8 on center hole lug with 10mm
maximum OD to the ground termination point as in the depiction below.
The recommended
ground cable gauge is #10 AWG.
Enterprise
Gateway grounding system shall follow local and national electrical codes. The Protective
Earth Ground conductor terminated at the hole lug point is mandatory and must
be the first connection made to the Kona Enterprise Gateway during
installation. Proper routing and termination of this cable is key to robust
lightning withstand performance; in high susceptibility installations, every
effort shall be made to minimize connection inductance and ground bed resistance.
The ground cable installation steps are as follows:
Lightly abrade the surface of the casting ground area with a fine wire brush to remove the oxide layer.
- Use a clean cloth to remove any debris from this surface
- Immediately coat the contact surface with a thin layer of anti-oxidant compound.
- Install the ground cable through its single hole lug onto the chassis ground point using the supplied M4x0.7 – 12mm bolt with flat, lock, and star washers, torqued to 2.4Nm (22 in·lbs)
Mounting
The gateway
must be orientated as indicated below for the strongest possible GPS Reception.
POE Injector
Connect
Ethernet cable from the Enterprise Gateway to the PoE port of the PoE injector
Use LAN port
for Ethernet cable of the internet connection
Antenna Mounting
Clamp antenna to the mounting plate with a u-lock bracket and 4x m4 (flat head screw, flat washer, lock washer, and hex nut), torque to 2.6nm 10%. Align upper edge of the top groove on antenna to the top edge of the u-lock bracket as shown:
Mount the antenna-mounting plate assembly to a pylon with 2x u-bolt and 4x m8 (flat washer, lock washer, and hex nut), torque to 15nm 10%.

Truety Mobile App
Navigate to the Gateways menu in the app and check the status of the Gateway. If the Gateway is not online, check the following:
- Power to the Gateway
- Connection of the antenna (make sure that the antenna is connected to the LoRaWAN port, not cellular)
- Cellular reception at the Gateway location
- 5 minutes past since the power up. It can take up to 5 minutes for the Gateway to fully boot and establish communication with the LoRaWAN Network Server
Green dot indicates that the Gateway is online and has communicated in past 5 minutes
Key Considerations
- All installation practices must be in accordance with the local and national electrical codes.
- Do not work on the system during periods of lightning activity.
- The Enterprise Gateway is considered permanently connected equipment. The Protective Earth Ground connection (that is, the chassis ground) is always required.
- Ensure that the Enterprise Gateway Protective Earth Ground connection is properly terminated prior to the connection of any other interface.
- The Kona Enterprise Gateway contains primary lightning surge suppression on the copper Ethernet port, and the LoRa RF antenna port. The primary lightning protectors have the ability to bridge the interface to chassis during over-voltages. Ensure that the Protective Earth Ground connection is always in place.
- An external inline surge protector must be applied to the External Cellular antenna port when used.
- Ensure that the Enterprise Gateway is secured to eliminate any physical hazard to people or property. The Gateway must be securely mounted according to the mounting instructions prior to any cable connection and operation.
- The Enterprise Gateway does not contain a power disconnection device; a readily accessible disconnection device must be incorporated external to the Enterprise Gateway.
- The Enterprise Gateway can only be powered either via PoE (Power-Over-Ethernet) or passive POE combiner. Please note that when using a passive POE combiner, it is vital to use a (minimum 10W) 48V power supply with Hiccup Mode Current Limiting.
- Always ensure the Ethernet connection port and 3G/4G Modem SIM card access port are properly sealed after installation or servicing.
Ports required to be open for Enterprise Gateway on any network protected by firewalls:
|
Port#:
|
Protocol:
|
|
161
|
SNMP
|
|
22
|
SSH
|
|
1700
|
UDP
|
|
1883
|
MQTT
|
* See attached documentation for complete guide and reference.
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